Política de reembolso

REFUND POLICY

We have a 30-day return policy on apparel products only, which means you have 30 days after receiving your item to request a return.

ALL SALES ON DIGITAL PRODUCTS, HAIR PRODUCTS, COACHING SERVICES, GIFT CARDS, AND EBOOKS ARE FINAL.

Digital products are non-refundable once access has been granted via SkyPilot. Course enrollments once access has been granted. 

Course enrollments — access is granted immediately upon payment confirmation via SkyPilot. All course sales are final at the moment payment is processed.

No refunds are issued once payment has been confirmed, regardless of whether course content has been accessed.

If a session is cancelled by Tricia Bachoo™ and cannot be rescheduled, a full refund will be issued.

For single sessions (ie Still I Rise + Deep Dive):
"If Tricia Bachoo cancels a scheduled session and is unable to offer an alternative time within 30 days, a full refund will be issued for that session."

That's clean and specific. One session, one refund if it can't be rescheduled.

For packages (Executive Alignment, Leadership Glow-Up, Year of Becoming Her):
If Tricia Bachoo cancels a scheduled session, a replacement session will be offered within the coaching period or another coach aligned with the programs, if permissible . If a replacement cannot be scheduled within the coaching period, a credit equal to the per-session rate will be applied. The cancellation of a single session does not constitute grounds for a full package refund or cancellation of payment plan obligations."

For You Are The Brand (Course + Coaching tiers):
Group coaching calls are conducted on a scheduled basis. If a group call is cancelled, a replacement call will be scheduled. Missing a group call does not entitle a refund. For VIP Brand Build + Private Coaching, if a private session cannot be rescheduled within 30 days due to circumstances on Tricia Bachoo's end, a session credit will be applied. No full or partial refund of the enrollment fee is issued due to a missed or cancelled session.

To be eligible for an apparel return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@triciabachoo.com. Returns must be sent to: Tricia Bachoo™ | Tricia Bachoo LLC P.O. Box 12111, Atlanta GA 30355 Attn: Returns

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Refunds Once we receive and inspect your return, we will notify you of approval. If approved, you'll be refunded on your original payment method within 10 business days.

We do not ship outside of the United States, with the exception of Puerto Rico and the U.S. Virgin Islands.

Contact us at hello@triciabachoo.com with any questions.